Support

Find answers to common questions or get in touch with our team.

Stellar Times

How do I restore my purchases?

Open Stellar Times, go to Settings, and tap "Restore Purchases." This will restore any in-app purchases linked to your Apple ID or Google account.

The app is crashing or not loading. What should I do?

First, make sure you have the latest version installed. Try closing the app completely and reopening it. If the issue persists, restart your device. Still having trouble? Contact us below.

How do I request a refund for a purchase?

In-app purchases are processed through the Apple App Store or Google Play Store. To request a refund, please contact Apple Support or Google Play Support directly.

Is an internet connection required?

Stellar Times works offline once downloaded. An internet connection is only needed for downloading updates and restoring purchases.

How do I report a bug?

Please email us at the address below with a description of the issue, your device model, and OS version. Screenshots are helpful too!

Contact Us

Can't find what you're looking for? Reach out to us directly.

support@starfield-games.com

We typically respond within 48 hours.